The Save Password Setting Is Not Saved When You Connect to a POP3 Server
SYMPTOMS
When you connect to your Internet service provider (ISP) to
retrieve messages from a Post Office Protocol 3 (POP3) server, your
password is not retained even though you have chosen to save the
password.
CAUSE
This behavior occurs because the registry contains incorrect
information for the Protected Storage System
Provider subkey for the user account.
RESOLUTION
To resolve this behavior, remove the user account information from
the Protected Storage System Provider subkey and
re-enter your password options. To do this, use the following steps
for your operating system: WARNING: If you use
Registry Editor incorrectly, you may cause serious problems that
may require you to reinstall your operating system. Microsoft
cannot guarantee that you can solve problems that result from using
Registry Editor incorrectly. Use Registry Editor at your own
risk.
Microsoft Windows 98
IMPORTANT: Do not remove the main
Protected Storage System Provider key. This key is
not automatically regenerated. If you are not having password
retention problems and you do not remember your password, deleting
the user subkey may result in not being able to retrieve your
messages.
Use the following steps if your password is not being retained:
- Quit all running programs.
- Click Start, click Run, and
in the Open box, type regedit, and then
click OK. - Locate to the following registry subkey:
HKEY_LOCAL_MACHINESoftwareMicrosoftProtected Storage
System Provider - Click the plus sign (+) next to Protected Storage
System Provider, right-click the user subkey, and then
click Delete. If user profiles are enabled on the
computer, individual user subkey folders will be found at the
following registry key:
HKEY_CURRENT_USERSoftwareMicrosoftProtected Storage
System Provider If all users are experiencing the same
difficulty, delete the subkey folders for all users. The subkey is
regenerated the next time that the user logs on. - On the Registry menu, click
Exit, and then restart the computer. - Click Start, point to
Settings, and then click Control
Panel. - Double-click the Mail or "uiterm">Mail and Fax icon.
- Click Internet E-mail in the services list,
and then click Properties. - On the Server tab, enter the password, and
then click to select Remember Password. Click
Apply, and then click OK. - Start Outlook, and on the Tools menu, click
Send and Receive to test if your
password is retained.
NOTE: If user profiles are enabled on the computer
and you deleted the Protected Storage System
Provider subkey for other users, re-enter the password,
and then select the Remember Password for those
profiles. Each user may need to log on to re-apply their password
settings.
Microsoft Windows NT 4.0
If you are a Windows NT 4.0 user, you must have administrator
permissions to edit the system registry.
IMPORTANT: Do not remove the main
Protected Storage System Provider subkey. This
subkey is not automatically regenerated. If you are not having
password retention problems, and you do not remember your password,
deleting the user subkey may result in not being able to retrieve
your messages.
Use the following steps if your password is not being retained:
- Quit all running programs.
- Click Start, click Run, and
in the Open box, type regedt32, and
then click OK. - On the Window menu, click
HKEY_CURRENT_USER on Local Machine, and then
locate the following registry subkey:
HKEY_CURRENT_USERSoftwareMicrosoftProtected Storage
System Provider - Click Protected Storage System Provider.
- On the Security menu, click
Permissions. - In Registry Key Permissions, click to select
Replace Permission on Existing
Subkeys. - In the Name box, verify that the user that is
currently logged on has Full Control access, and
then click OK. - Click Yes when you receive the following
prompt:Do you want to replace the permission on all
existing subkeys within Protected Storage System Provider? - Click to select the user subkey folder, and then press DELETE.
If other Windows NT users have the same password retention problem,
delete the subkey folder for those users also. - On the Registry menu, click
Exit, and then restart the computer. - Click Start, click Settings,
and then click Control Panel. - Double-click the Mail or "uiterm">Mail and Fax icon.
- Click to select Internet E-mail in the
services list, and then click Properties. - On the Server tab, enter the password, click
to select Remember Password, click
Apply, and then click OK. - Start Outlook and on the Tools menu, click
Send and Receive, to test if your
password is retained.
NOTE: If other Windows NT users are having
password retention problems, re-enter the password and select
Remember Password for those profiles. Each user
may need to log on to re-apply their password settings.
Microsoft Windows 2000
If you are a Windows 2000 user, you must have administrator
permissions to edit the system registry.
IMPORTANT: Do not remove the main Protected
Storage System Provider subkey. This subkey is not automatically
regenerated. If you are not having password retention problems, and
you do not remember your password, deleting the user subkey may
result in not being able to retrieve your messages.
Use the following steps if your password is not being retained:
- Quit all programs.
- Click Start, click Run, and
in the Open box, type regedt32 and then
click OK. - On the Window menu, click "uiterm">HKEY_CURRENT_USER on Local Machine, and then
locate the following registry subkey:
HKEY_CURRENT_USERSoftwareMicrosoftProtected Storage
System Provider - Click Protected Storage System
Provider. - On the Security menu, click
Permissions. - In the Permissions for Protected Storage
System Provider window, under the
Security tab, click the Advanced
button. - In the Access Control Settings for
Protected Storage System Provider window, under the
Permissions tab, click to select the
Reset Permissions for all child objects and
enable propagation of inheritable permissions check box,
and then click OK. - Click Yes when you receive the following
prompt:This will remove explicitly defined permission on
all child objects and enable propagation of inheritable permissions
to those child objects. Only inheritable permissions propagated
from Protected Storage System Provider will take effect. Do you
wish to continue? - Click OK to close all windows to get back to
Registry Editor. - Double-click to expand the Protected
Storage System Provider folder, click to select the user
subkey folder (which usually starts with an "S" and has some long
set of numbers separated by hyphens), and then press DELETE.
If multiple users use this machine then you will find multiple
subkeys, if those users have the same password retention problem,
delete the subkey folder for those users also. This will not delete
any account information and will only reset some permission related
to password retention issue. - On the Registry menu, click
Exit, and then restart the computer. - After the computer restarts, click Start,
click Settings, and then click Control
Panel. - Double-click the Mail or
"Mail" icon. - Click to select Show Profiles, and then click
Properties for the selected Internet Account. - On the Server tab, type the password, click to
select Remember Password, click
Apply, and then click OK. - Start Outlook. On the Tools menu, click
Send and Receive, to test if your
password is retained.
NOTE: If other Windows NT users are having
password retention problems, re-enter the password and select
Remember Password for those profiles. Each user may need to log on
to re-apply their password settings.
Loading Comments ...
Comments
No comments have been added for this post.
You must be logged in to make a comment.